SaaS Solution for Managing Real-Time Reservations, Online Bookings and Spa Management for the Leisure and Lifestyle Industry
Wellesley, MA - July 6, 2009 - THINKstrategies, Inc., the leading strategic consulting company focused on the business implications of the on-demand services market, announced today that Book4Time has been named the latest winner of the Best of SaaS Showplace (BoSS) Awards program, which is aimed at promoting the measurable business benefits being delivered by today's Software-as-a-Service (SaaS) solutions.
The BoSS Awards program was announced in January 2009 as the latest initiative by THINKstrategies to bring attention to SaaS and cloud computing companies which are producing tangible business benefits for specific user organizations. These benefits include increased sales, lower costs, higher customer satisfaction, faster operations, and greater profitability.
Book4Time offers an enterprise-class, SaaS solution for managing real-time reservations, online bookings and spa management for the leisure and lifestyle industry.
An example of the business benefits of Book4Time's web-based, on-demand solution is a real-time online booking engine for Bliss, called vipGuestService. Before implementing the vipGuestService, telephone bookings for all thirteen of Bliss locations were coordinated through a single call center in New York, resulting in wait times of up to 2 minutes which Bliss believed resulted in lost customer opportunities due to abandoned calls. Book4Time's online booking portal has been integrated with Bliss' booking system and corporate branding to create the vipGuestService. The vipGuestService has enabled Bliss to now answer 96% of calls within 20 seconds, and increased its call conversion rate (percentage of calls converted into sales) more than 10%. In addition, the vipGuestService has permitted Bliss to reduce its call center staff 40% and monthly payroll expense by 15%. And, online bookings now represent 25% of the company's overall sales.
"We are pleased to be recognized by the SaaS Showplace for the measurable business benefits we are delivering to our customers," said Roger Sholanki, founder and CEO, Book4Time Inc.
"Delivering rapid and reliable service is essential to winning and retaining customers in today's tough business environment," stated Jeffrey M. Kaplan, the founder of the SaaS Showplace and Managing Director of THINKstrategies, the strategic consulting firm which conceived and administers the Showplace. "Book4Time's SaaS solutions helps companies in the leisure and lifestyle industry meet the needs of their customers and reduce the cost of their operations."
IT/business decision-makers a quick directory of the leading SaaS providers and a convenient source of valuable insight regarding SaaS trends.
SaaS providers a targeted tool to increase their visibility among enterprise decision-makers, and gain access to key enabling technology suppliers.
Enabling technology suppliers a specialized platform to increase industry awareness regarding their SaaS solutions.
The SaaS Showplace is now the largest and highest ranked, vendor-independent, online directory and resource center of industry best practices in the SaaS market. For more information, go to www.saas-showplace.com or www.thinksaas.com.
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About the Best of SaaS Showplace (BoSS) Awards
The BoSS Award program is an ongoing initiative to identify and promote SaaS, and 'cloud computing', companies which are offering on-demand solutions which are generating measurable business benefits for their customers.
BoSS award winners are given special designation on the SaaS Showplace, with a summary of their award-winning solution(s) and customer success story. Award winners are also recognized in the SaaS Showplace newsletter, and are able to promote their award designation on their website and in pre-approved company material.
THINKstrategies, Inc. is the only strategic consulting services company formed specifically to address the unprecedented business challenges facing IT managers, solutions providers and investors today as the technology industry shifts toward a services orientation.
THINKstrategies' mission is to help our clients re-THINK their corporate strategies, and refocus their limited resources to achieve their business objectives. THINKstrategies helps enterprise decision-makers with their sourcing strategies, IT solutions providers with their marketing strategies, and VCs with their investment strategies.
Book4Time offers a comprehensive spa management solution for day spas, hotel/resort spas, med spas, salons and franchises. With its unique web-based platform, Book4Time allows the seamless management of several locations through one convenient website. Book4Time spa management solutions offer industry leading modules for scheduling, inventory and staff management, CRM (including loyalty points and gift certificates) and advanced analytics reporting. Book4Time provides superior spa management solutions to industry leaders such as Red Door Spa Holdings, Starwood Hotels & Worldwide Resorts, Bliss Spas and Remede Spas. For more information visit www.book4time.com, or call 1-800-487-4783.
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THINKstrategies, SaaS Showplace and Managed Services are registered trademarks of THINKstrategies, Inc.