Software-as-a-Service Provider Helps Users Accelerate the Rollout, Lower the Costs and Increase the Value of Their ITIL Service Desk Capabilities
Wellesley, Mass. - February 8, 2010.THINKstrategies, Inc., the leading strategic consulting company focused on the business implications of the on-demand services market, announced today that InteQ InfraDesk has been named the latest winner of the Best of SaaS Showplace (BoSS) Awards program, which is aimed at promoting the measurable business benefits being delivered by today's Software-as-a-Service (SaaS) solutions.
The BoSS Awards program was announced in January 2009 by THINKstrategies as an initiative aimed at bringing greater attention to SaaS and cloud computing companies that are producing tangible business benefits for specific user organizations. These benefits include increased sales, lower costs, higher customer satisfaction, faster operations and greater profitability.
InteQ is a leader in On Demand IT Service Management. Since 1995, InteQ has been helping enterprises worldwide achieve IT service excellence using a unique solutions portfolio and experience.By leveraging IT Infrastructure Library (ITIL) guidelines, Cloud and Web 2.0 technologies, InteQ's SaaS solutions dramatically reduce the total cost of ownership, offer a more rapid time to production and make it easier for users to adopt ITIL service desk capabilities.
InteQ's ITIL SaaS Service Desk application, InfraDesk, is a web-based solution built on InteQ's process automation expertise and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients.
An example of the measurable benefits of InteQ's SaaS solutions is Eastern Mountain Sports (EMS), a leading outdoor retailer, which needed an ITIL-based service desk solution that could be deployed quickly, extend to the company's end-users including store personnel, would be easy to use, and assist IT in meeting PCI compliance. Based on their requirements, EMS chose InteQ's SaaS-based InfraDesk solution rather than a traditional, on-premise enterprise service desk solution. EMS was able to deploy the solution in 3 weeks. EMS also estimates that InfraDesk reduced the company's service desk total cost-of-ownership (TCO) 64% over 3 years. InfraDesk's ability to support multiple sites and locations with dynamic workflow and integrated Knowledge Base enabled a reduction in call volume. InfraDesk requires analysts to capture the service time spent per issue resolution, which resulted in more accurate time reports that have improved the overall allocation of resources. In addition, InfraDesk has enabled EMS to implement a more transparent and effortless audit process, and assists management in identifying key areas for improvement.
"We are pleased to be recognized by THINKstrategies and the SaaS Showplace for the business value of our on-demand solution," said Santhana Krishnan, Chairman & CEO, InteQ. "Eastern Mountain Sports is a testament to how companies have embraced SaaS IT Service Management solutions as it guarantees success and faster return on investments."
"Today's tough economic climate has placed additional pressure on businesses of all sizes across nearly every industry to more effectively serve their customers and end-users," stated Jeffrey M. Kaplan, the founder of the SaaS Showplace and Managing Director of THINKstrategies, the strategic consulting firm which conceived and administers the Showplace."InteQ's InfraDesk ITIL service desk management capabilities clearly illustrate how a SaaS-based solution is well-suited to respond to these escalating challenges."
IT/business decision-makers a quick directory of the leading SaaS providers and a convenient source of valuable insight regarding SaaS trends.
SaaS providers a targeted tool to increase their visibility among enterprise decision-makers, and gain access to key enabling technology suppliers.
Enabling technology suppliers a specialized platform to increase industry awareness regarding their SaaS solutions.
The SaaS Showplace is now the largest and highest ranked, vendor-independent, online directory and resource center of industry best practices in the SaaS market. For more information, go to www.saas-showplace.com or www.thinksaas.com.
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About the Best of SaaS Showplace (BoSS) Awards
The BoSS Award program was launched in 2009 as an ongoing initiative to identify and promote SaaS, and 'cloud computing', companies which are offering on-demand solutions which are generating measurable business benefits for their customers.
BoSS award winners are given special designation on the SaaS Showplace, with a summary of their award-winning solution(s) and customer success story. Award winners are also recognized in the SaaS Showplace newsletter distributed to over 12,000 subscribers, and are able to promote their award designation on their website and in pre-approved company material.
THINKstrategies, Inc. is the only strategic consulting services company formed specifically to address the unprecedented business challenges facing IT managers, solutions providers and investors today as the technology industry shifts from a product-centric to a services orientation.
THINKstrategies' mission is to help our clients re-THINK their corporate strategies, and refocus their limited resources to achieve their business objectives. THINKstrategies helps enterprise decision-makers with their sourcing strategies, IT solutions providers with their marketing strategies, and VCs with their investment strategies.