On-Demand Contact Center Platform Provider's End-to-End Solution Helps
Organizations Better Support Their Customers
Wellesley, Mass. - December 21, 2009 - THINKstrategies, Inc., the leading strategic consulting company focused on the business implications of the on-demand services market, announced today that LiveOps has been named the latest winner of the Best of SaaS Showplace (BoSS) Awards program, which is aimed at promoting the measurable business benefits being delivered by today's Software-as-a-Service (SaaS) solutions.
The BoSS Awards program was announced in January 2009 as the latest initiative by THINKstrategies to bring attention to SaaS and cloud computing companies that are producing tangible business benefits for specific user organizations. These benefits include increased sales, lower costs, higher customer satisfaction, faster operations and greater profitability.
LiveOps On-Demand Contact Center Platform applies the benefits of cloud computing to the contact center, enabling enterprises to rapidly deploy a scalable contact center infrastructure on a pay-per-use basis to achieve greater operational and cost efficiencies. LiveOps' on-demand contact center platform provides a complete, end-to-end solution - including call routing, agent management, workforce optimization, call monitoring, and real-time analytics. It also provides mission-critical availability and no maintenance windows with multi-layered security features and PCI Level 1 compliance to meet every aspect of enterprise security and availability requirements.
VForce is an example of the business benefits derived from LiveOps' On-Demand Contact Center Platform. VForce is a virtual outbound call center, which exclusively services AAA Clubs across the U.S. VForce places tremendous emphasis on call center responsiveness and effectiveness to meet AAA Clubs' service quality standards. By leveraging LiveOps' On-Demand Contact Center Platform, VForce has been able to improve agent productivity by 20%, and increased expired member renewal rates by 15%.
"We are pleased to be recognized by THINKstrategies and the SaaS Showplace for the business value our SaaS solution brings to enterprise customers," said Maynard Webb, chairman and CEO of LiveOps. "Today's contact centers are the nerve center for communications with customers, prospects and partners and, as such, are under incredible pressure to provide the ultimate service experience.LiveOps cloud-based contact center platform provides the efficiency, reliability and scalability to ensure a truly "always on" experience.Additionally, our innovative call routing technology allows customers the flexibility to customize the user experience to suit their business."
"In today's tough economic environment, it is critical to deliver quality support to retain customers and gain a competitive advantage," stated Jeffrey M. Kaplan, the founder of the SaaS Showplace and Managing Director of THINKstrategies, the strategic consulting firm which conceived and administers the Showplace."LiveOps' On-Demand Contact Center Platform clearly demonstrates the business benefits of a SaaS-based solution to provide quality support in a cost-effective manner."
IT/business decision-makers a quick directory of the leading SaaS providers and a convenient source of valuable insight regarding SaaS trends.
SaaS providers a targeted tool to increase their visibility among enterprise decision-makers, and gain access to key enabling technology suppliers.
Enabling technology suppliers a specialized platform to increase industry awareness regarding their SaaS solutions.
The SaaS Showplace is now the largest and highest ranked, vendor-independent, online directory and resource center of industry best practices in the SaaS market. For more information, go to www.saas-showplace.com or www.thinksaas.com.
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About the Best of SaaS Showplace (BoSS) Awards
The BoSS Award program is an ongoing initiative to identify and promote SaaS, and 'cloud computing', companies which are offering on-demand solutions which are generating measurable business benefits for their customers.
BoSS award winners are given special designation on the SaaS Showplace, with a summary of their award-winning solution(s) and customer success story. Award winners are also recognized in the SaaS Showplace newsletter, and are able to promote their award designation on their website and in pre-approved company material.
THINKstrategies, Inc. is the only strategic consulting services company formed specifically to address the unprecedented business challenges facing IT managers, solutions providers and investors today as the technology industry shifts toward a services orientation.
THINKstrategies' mission is to help our clients re-THINK their corporate strategies, and refocus their limited resources to achieve their business objectives. THINKstrategies helps enterprise decision-makers with their sourcing strategies, IT solutions providers with their marketing strategies, and VCs with their investment strategies.