Service-now.com Named Best of SaaS Showplace Award Winner
Software-as-a-Service Enterprise IT Service Desk Application Solution Permits Organizations to Accelerate the Deployment and Reduce the Cost of Supporting Customers and End-Users
Wellesley, MA - April 20, 2009 - THINKstrategies, Inc., the leading strategic consulting company focused on the business implications of the on-demand services market, announced today that Service-now.com has been named the latest winner of the Best of SaaS Showplace (BoSS) Awards program, which is aimed at promoting the measurable business benefits being delivered by today's Software-as-a-Service (SaaS) solutions.
The BoSS Awards program was announced in January 2009 as the latest initiative by THINKstrategies to bring attention to SaaS and cloud computing companies which are producing tangible business benefits for specific user organizations. These benefits include increased sales, lower costs, higher customer satisfaction, faster operations, and greater profitability.
Service-now.com is a leading provider of SaaS for IT service automation. Service-now.com integrates Information Technology Infrastructure Library ITIL v3 process support, modern software-as-a-service (SaaS) delivery, and Web 2.0 functionality to provide a flexible, intuitive and self-managing application. Service-now.com was founded about four years ago by Fred Luddy, former CTO of Peregrine Systems and Remedy, has more than 250 enterprise customers worldwide, and exceeded $20 million in recurring revenue as of the beginning of 2009.
An example of Service-now.com's business benefits is Unitus Community Credit Union which expects to reduce its annual total cost of ownership (TCO) $40,000 by cutting the costs for hardware refresh, storage, heating and cooling, additional application licenses, and general application support. Unitus Community Credit Union also calculated a return on investment (ROI) of 110% after year one and 170% in years two through five.
Service-now.com has been named the latest BoSS Award winner for helping customers like Unitus Community Credit Union achieve measurable business benefits through the use of SaaS. A full description of the company's winning BoSS Award submission can be found at http://www.saas-showplace.com/awardSummary.php?key=352.
"Before the advent of modern SaaS, the enterprise IT service management application market had been stagnant for decades at the expense of efficient IT service," said Matt French, Service-now.com director of marketing. "Service-now.com is providing the first viable alternative to a broken traditional software model. The spreading adoption of ITIL process best practices combined with the advent of modern SaaS is helping IT organizations provide more efficient and effective service at a time when it is needed more than ever."
"IT organizations are increasingly recognizing how SaaS solutions can enable them to more easily and economically perform their management responsibilities," stated Jeffrey M. Kaplan, the founder of the SaaS Showplace and Managing Director of THINKstrategies, the strategic consulting firm which conceived and administers the Showplace."Service-now.com SaaS for IT service automation is a clear example of the powerful capabilities of today's leading SaaS alternatives to traditional on-premise applications."
The BoSS Award program is an ongoing initiative to identify and promote SaaS, and 'cloud computing', companies which are offering on-demand solutions which are generating measurable business benefits for their customers.
BoSS award winners are given special designation on the SaaS Showplace, with a summary of their award-winning solution(s) and customer success story. Award winners are also recognized in the SaaS Showplace newsletter, and are able to promote their award designation on their website and in pre-approved company material.
IT/business decision-makers a quick directory of the leading SaaS providers and a convenient source of valuable insight regarding SaaS trends.
SaaS providers a targeted tool to increase their visibility among enterprise decision-makers, and gain access to key enabling technology suppliers.
Enabling technology suppliers a specialized platform to increase industry awareness regarding their SaaS solutions.
The SaaS Showplace is now the largest and highest ranked, vendor-independent, online directory and resource center of industry best practices in the SaaS market. For more information, go to www.saas-showplace.com or www.thinksaas.com.
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About THINKstrategies, Inc.
THINKstrategies, Inc. is the only strategic consulting services company formed specifically to address the unprecedented business challenges facing IT managers, solutions providers and investors today as the technology industry shifts toward a services orientation.
THINKstrategies' mission is to help our clients re-THINK their corporate strategies, and refocus their limited resources to achieve their business objectives. THINKstrategies helps enterprise decision-makers with their sourcing strategies, IT solutions providers with their marketing strategies, and VCs with their investment strategies.